Privacy Policy
Last updated: 23 September 2026
Who we are and our role as data controller
breaknowly operates this website and provides specialised training courses focused on live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation and professional management of television and streaming productions. We are the data controller for personal data processed through this site and in the delivery of our courses. Our registered address is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG.
Scope of this notice
This privacy notice explains how we collect, use and protect personal data from visitors to our commercial website, prospective students, enrolled learners, and anyone who contacts us through the contact form on our Contacts page. It applies to individuals in the United Kingdom and covers data processed under UK GDPR and the Data Protection Act 2018.
Categories of personal data we collect
We obtain personal data directly from you when you complete our contact form, register for courses or subscribe to updates. Categories include identification details such as name, contact information including email address and telephone number, professional background, course preferences and payment details where applicable. We may also receive technical data such as IP address, browser type and device information through automated logs.
Purposes of processing and legal bases
We process personal data for the following purposes: responding to enquiries on the basis of legitimate interest and consent where appropriate; delivering and administering training courses under contract; processing payments under contract; improving our services on the basis of legitimate interest; and complying with legal obligations such as tax and accounting requirements. Each purpose is supported by a specific legal basis under UK GDPR.
Is providing your data mandatory
Providing certain personal data is necessary to respond to your enquiry or enrol in a course. If you do not supply required information we may be unable to process your request or deliver the service. You are not obliged to provide optional marketing preferences and can decline without affecting core service delivery.
Cookies and similar technologies
We use cookies and similar technologies to ensure the site functions correctly and to understand how visitors use our pages. Details of the specific cookies we deploy, their purposes and how you can manage them are set out in our separate Cookie Policy which is accessible via the site-wide cookie banner.
Recipients and service providers
We share personal data only with trusted service providers who act as processors under contract, such as payment processors, course platform hosts and email delivery services. We may also disclose data to public authorities where required by law. We do not sell personal data to third parties.
International transfers
Some of our service providers may be located outside the United Kingdom. Where personal data is transferred internationally we rely on appropriate safeguards such as UK-approved standard contractual clauses or adequacy regulations to ensure an equivalent level of protection.
Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected. Enquiry data is kept for up to two years, course records for six years to meet accounting and legal requirements, and marketing consent records until you withdraw consent. Technical logs are retained for a maximum of twelve months.
Security and data minimisation
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration or loss. These include encryption in transit, access controls and regular staff training. We collect only the minimum data required for each purpose.
Your data protection rights
Under UK GDPR you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability. To exercise these rights please contact us using the details on our Contacts page or email [email protected].
Withdrawing consent and objecting to marketing
Where we process data on the basis of consent you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing communication. You also have the right to object to direct marketing and profiling at any time.
Right to complain
If you are not satisfied with our handling of your personal data you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or by telephone on 0303 123 1113.
Children and age restrictions
Our courses and website are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that we have collected such data we will delete it promptly.
Automated decision-making and profiling
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analysis of user behaviour is used solely to improve website performance and course offerings.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in law or our practices. The current version will always be posted on this page with the last updated date shown at the top. Continued use of the site after changes constitutes acceptance of the updated policy.